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Discussion topic: MUTV

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This message was authored by MutvSue This message was authored by: MutvSue

MUTV

I have 8 months left of my Sky contract where I get Sky signature and MUTV at a discount. I have a Sky plus box but do not have the Sky HD package.

 

Because of the removal of sports SD channels I can no longer access MUTV as only the HD channel is available.

 

Does anyone know what Sky’s stance is on this as I am essentially under a contract to receive MUTV for another 8 months but cannot currently watch it on Sky. I assume I will be financially penalised if I want to cancel the MUTV channel whilst still under contract.

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This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: MUTV

Posted by a Superuser, not a Sky employee. Find out more

@MutvSue  Your contract to receive MUTV should have been automatically cancelled penalty free to which you should have received communication about 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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MutvSue
Topic Author
This message was authored by MutvSue This message was authored by: MutvSue

Re: MUTV

@SKY1992bf  thank you for your reply.

 

I haven't as yet received any comunication and my estimated future bills still include a charge for MUTV.

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: MUTV

Posted by a Superuser, not a Sky employee. Find out more

@MutvSue  In that case what happens when you try and view the hd version on 418 are the able to watch or does it give a upgrade message 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others


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MutvSue
Topic Author
This message was authored by MutvSue This message was authored by: MutvSue

Re: MUTV

@SKY1992bf  Channel 418 displays 'Upgrade at sky.com' message 28.

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: MUTV

Posted by a Superuser, not a Sky employee. Find out more

@MutvSue  If you definitely have a sd only box and are unable to channel 5 in hd on 105 then you need to call sky and query this 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others


If you would like to post a “Send Your Thanks to Sky” message please click Here
MutvSue
Topic Author
This message was authored by MutvSue This message was authored by: MutvSue

Re: MUTV

@SKY1992bf  I have a Sky Plus HD box and can access all the free to air HD channels. However I do not subscribe to the HD package. Perhaps wrongly, I didn't think you needed to subscribe to Sky HD to receive MUTV, but perhaps you do?

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: MUTV

Posted by a Superuser, not a Sky employee. Find out more

@MutvSue wrote:

@SKY1992bf  I have a Sky Plus HD box and can access all the free to air HD channels. However I do not subscribe to the HD package. Perhaps wrongly, I didn't think you needed to subscribe to Sky HD to receive MUTV, but perhaps you do?


@MutvSue I'm not sure myself I'll ask the question in a closed forum and post back if I get a response 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others


If you would like to post a “Send Your Thanks to Sky” message please click Here
This message was authored by mr.tickle This message was authored by: mr.tickle

Re: MUTV

Posted by a Superuser, not a Sky employee. Find out more

@MutvSue wrote:

@SKY1992bf  I have a Sky Plus HD box and can access all the free to air HD channels. However I do not subscribe to the HD package. Perhaps wrongly, I didn't think you needed to subscribe to Sky HD to receive MUTV, but perhaps you do?


I believe that MUTV is a stand-alone, part-time, Premium channel costing £7 per month.

See: https://www.sky.com/tv/sports/mutv

 

the HD- or SD-ness is not mentioned on that page, but it does say "Sky Q only".

 

--
I do not have a sig other than this message. Sky+HD.
Enjoying HDR with 4k Blu-Ray, Amazon, YouTube and gaming since 2016.
This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: MUTV

" Sky Q only" would refer to the discount price offer not the channel🤔

Exiled in HH
This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: MUTV

Posted by a Superuser, not a Sky employee. Find out more

@MutvSue  can you confirm if you can now access mutv on 418?


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others


If you would like to post a “Send Your Thanks to Sky” message please click Here
MutvSue
Topic Author
This message was authored by MutvSue This message was authored by: MutvSue

Re: MUTV

@SKY1992bf  I can now access MUTV in HD on 418.

 

Thank you for helping to solve this issue for me - It's much appreciated, and thanks to everyone else who replied.

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