Anyone across the South East will have been aware if the massive thunder & lightening storm last night. It seems my ariel was struck by lightening, causing a surge across the house, including irreparable abd permanent damage to my TV, ariel and Sky box. I'm not sure what to do first! Will Sky replace the box? Thanks.
Posted by a Superuser, not a Sky employee. Find out more
@Maryl123 Sky won't replace the box unless you have sky protect insurance has sky plus is a legacy product which is having support completely withdrawn
if you don't have the insurance you will need to source a second hand sky +hd box
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Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
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Posted by a Superuser, not a Sky employee. Find out more
@Maryl123 Sky won't replace the box unless you have sky protect insurance has sky plus is a legacy product which is having support completely withdrawn
if you don't have the insurance you will need to source a second hand sky +hd box
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here
Posted by a Superuser, not a Sky employee. Find out more
Please Note: Sky+ is now a legacy service that Sky are replacing with their newer services: Sky Q, Sky Glass and Sky Stream
You will need to source your own second hand replacement Sky+ box or move to Sky Q/Stream/Glass, Sky will not replace it unless you already have Sky Protect Insurance
I am Neurodivergent❄ Sky+HD ❄ LG NanoCell TV ❄ Xbox Series X ❄ Raspberry Pi 5 (Debian Linux)
Posted by a Superuser, not a Sky employee. Find out more
Not if it's a Sky+ box, I'm afraid, but you can pick up a used Sky+HD box cheaply from ebay etc. Just choose only either DRX890 or DRX895 model. You shouldn't need to pay more than around £30.
