I’ve had a text telling me I must return my sky box after canoeing my account but I haven’t receivei

[Ellie12456894]

I haven't received any packaging like I was told I would to return my sky box after cancelling my subscription

[Annie+UK]

Sky+ boxes when outside your contract belong to the customer and do not need returning!

[Daniel0210]

@Ellie12456894 

We assume you have Sky Q not Sky+. If so you can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number. 

[Exiled-in-HH]

Packaging should arrive between 4 and 8 weeks after cancellation.

When did you confirm cancellation?