12 Dec 2023 07:29 PM
I haven't received any packaging like I was told I would to return my sky box after cancelling my subscription
12 Dec 2023 07:35 PM
Posted by a Superuser, not a Sky employee. Find out moreSky+ boxes when outside your contract belong to the customer and do not need returning!
12 Dec 2023 07:53 PM
Posted by a Superuser, not a Sky employee. Find out moreWe assume you have Sky Q not Sky+. If so you can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband
If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.
14 Dec 2023 07:26 AM
Packaging should arrive between 4 and 8 weeks after cancellation.
When did you confirm cancellation?
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