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This discussion topic has been answered Discussion topic: I cannot record any chanel on my box

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This message was authored by: Christmas225

I cannot record any chanel on my box

I have just returned from a 2 month holiday and although I can watch channels ok I cannot record any channels. The system says Interactive Services are not available.


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This message was authored by: Annie+UK Answer

Re: I cannot record any chanel on my box

Posted by a Superuser, not a Sky employee. Find out more

@Christmas225 wrote:

Yes I unplug all my appliances whilst away


Your box would have missed its authorisation signal thus the viewing card will need re-authorising

 

Try performing a New Install, this will reset your viewing card

See question Q21 in my Sky Plus F⋅A⋅Q for New Install
I am Neurodivergent Sky+HD  LG NanoCell TV  Xbox Series X  Raspberry Pi 5 (Debian Linux)
My F•A•Qs: Sky GlassSky StreamSky GoSky Plus

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This message was authored by: Annie+UK

Re: I cannot record any chanel on my box

Posted by a Superuser, not a Sky employee. Find out more

Try a Planner Rebuild

See question Q02 in my Sky Plus F⋅A⋅Q
I am Neurodivergent Sky+HD  LG NanoCell TV  Xbox Series X  Raspberry Pi 5 (Debian Linux)
My F•A•Qs: Sky GlassSky StreamSky GoSky Plus
This message was authored by: Mark39

Re: I cannot record any chanel on my box

Posted by a Superuser, not a Sky employee. Find out more

@Christmas225 was your Sky box turned off at the plug while you were away?

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This message was authored by: Christmas225

Re: I cannot record any chanel on my box

Yes I unplug all my appliances whilst away

This message was authored by: Annie+UK Answer

Re: I cannot record any chanel on my box

Posted by a Superuser, not a Sky employee. Find out more

@Christmas225 wrote:

Yes I unplug all my appliances whilst away


Your box would have missed its authorisation signal thus the viewing card will need re-authorising

 

Try performing a New Install, this will reset your viewing card

See question Q21 in my Sky Plus F⋅A⋅Q for New Install
I am Neurodivergent Sky+HD  LG NanoCell TV  Xbox Series X  Raspberry Pi 5 (Debian Linux)
My F•A•Qs: Sky GlassSky StreamSky GoSky Plus

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This message was authored by: Christmas225

Re: I cannot record any chanel on my box

Thanks for your replies. Problem now sorted.

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