How do I pair my sky card to Sky+ HD box (not Sky Q box)

[Mark39]

@Len7 do you still have a Sky subscription? If not Sky may not be able to help.

[Ivor+Shed]

This advice is out of date.

The My Sky App does not  have the options this advice tells the customer to follow.  I have tried various combinations of options but have not found any option to unpair or pair a card when replacing Sky+HD box. 

I guess they will soon be unavailable, but I have inherited a spare Sky+HD box and would like to test it by pairing my Sky card with it, to check that it works.  If successful, I will return the card to my original box and keep the spare in case my Sky+HD box packs up before the satellite signal does!  My current box does freeze sometimes and needs to be rebooted, so I'm concerned it may not last much longer.  I really don't want a Sky Glass TV, nor Sky Q.

I also have some recordings on my Sky+HD's HDD.  Is there any way of backing these up to view on the spare box, or copying across, if the box itself does stop working?

[Daniel0210]

@Ivor+Shed 

You can't now pair a viewing card to another Sky+ box. Sky Customer Services are available to provide advice and troubleshooting. Sky+, being a legacy package, is no longer supported by Sky. 

Still call Sky to discuss your options moving forward which will be upgrading to Sky Q or moving to Glass / Steam to continue to view Sky content through a Sky subscription. 

[Mark39]

@Ivor+Shed the advice was valid at the time, but Sky's policy has changed recently.

There's no way to transfer recordings from one box to another. The best you can do is copy them, providing they're not copy protected,  in real time and standard definition to a DVD recorder.

[caesarome]

---

@Ivor+Shed wrote:

This advice is out of date.

---

It is out of date as you have managed to find a topic that was last posted in 9 months ago and as of now it is no longer possible to pair a viewing card to a different Sky+ box.

[palaceben]

New Install didn't work for me.

The second link you have provided is the same useless infinite loop of a page that Sky directs you to. Click the link and it takes you back to the previous page, where the Sky+ link brings you back to the same page. The information about using the MySky app doesn't help either - there is no option for "Manage Account" in the app that I can find, and navigating to "Product Settings > Device Management" the only option is to change the PIN. And the robot lady on the phone took all the details of card and model number and serial number and then sent me a text saying to come here, where I'd already been.

I guess I'll call them again tomorrow and hold on for a human being. Unless you've got any other suggestions.

[Mark39]

@palaceben what's the background to this? Why are you needing to pair your Viewing Card? 

The links in the thread were valid at the time they were posted buty things have changed recently.

[palaceben]

@Mark39  I've just replaced a broken Sky+ HD box, and need to pair my card with the new one. The links on the Sky website still say exactly the same out of date information.

I did the "New Install" and it apparently did a succesful callback, despite the new box not having a phone line, and it SAID it had paired, but when I then tried to watch SkySports it said I still needed to pair. I went to sky.com/quickfix and found the useless instructions, that I'd already found with a Google search, and that Annie linked to above.

I tried calling this evening. I answered all the automated questions about card number, model number and serial number, and then, instead of telling me ANYTHING about the process, the voice said they'd send me a text with a link to this forum. Which they did, and here I am, having been brought to this thread by searching for "pair sky plus card" or something similar. I am none the wiser so far.

[Mark39]

@palaceben I'm sorry to tell you that, unfortunately Sky no longer (as of the end of October) allow pairing of a Viewing Card with a box not provided by them.

[palaceben]

@Mark39  Wow! Nice of them to publicise THAT decision! I guess it is an extra effort to get me to lose all my recordings on my other box by upgrading to SkyQ (or worse, Sky Stream!). However, I've just been back and after rebooting the screen said the card needed pairing and to press Select to request it. I did, and it SAYS the request was successful, and my channels will be available shortly. I'll see how it is when I go back upstairs later. I guess if it they won't allow the pairing, it will save me the price of multiroom at the very least. It might be a plan if they put a message about it on all those help pages they link to! It's not the first hopelessly out of date help page I've come across, they seem to enjoy linking people back to the pages they have come from rather than providing any relevant information. Also, would it not be sensible to tell me on their automated line, rather than going through the rigmarole of enunciating lots of letters and numbers very carefully just to get no result beyond being pointed here, when they should surely just say "Sorry we don't allow this any more"?