Tv viewing card becomes unauthorized..live in flats

[Dazz41272]

Aug 24  tried to upgrade to sky q ..but live on flats  engineer said can't do it left viewing card...but old card continued to work till last week..when it said unauthorized...put the sky q card in it worked...but won't accept the pin from the card..tried resetting it says successful.. but doest recognise pin when I try to use it... impossible  to speak to someone...sky  + or HD and using sky q card...remember the good old days when you could talk to someone 

[Greenfingers001]

Hi there @Dazz41272 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Mark39]

@Dazz41272 for the PIN, try the last 4 digits of the new Viewing Card.