Sky viewing card saying not inserted

[Matt2580]

Saying - please ensure the correct viewing card is inserted with the chip facing up 

[Mark39]

Is this a second hand replacement box?

[Matt2580]

Nah !! Was new from sky , Had for years never touched the card or box . 

Do viewing cards need updating or replacing?????

[Mark39 · Accepted solution]

If you haven't already, try removing the Card, wiping it with a clean, dry cloth and reinserting it. If you're still seeing the same messsage, it's probably best to speak to Sky.

[Annie+UK]

Try performing a New Install

See question Q21 in my Sky Plus F⋅A⋅Q

[LindaR23]

How do I "Speak to Sky?"

[Annie+UK]

Use the following link for contacting Sky: CONTACT

[LindaR23]

Thanks for that, but there is no phone number there. Perhaps I should add that I am in

Ireland. 

I can't watch TV, but I've been notified that I've received a Discussion Badge, Reached Level 1, and Read 100 Discussion Articles. 
So that's something. Thanks, Sky TV! 

Like so many, I'm paying for a service that suddenly stops working, and there is no way to contact anyone, even via a bot or automated phone service. 

[Mark39]

@LindaR23 You can find the number to call, via the 'need more help' link towards the bottom of the page here: https://www.sky.com/help/home 

Change the flag at the bottom right before selecting the link. It will be an 0818 number.

Other contact options here: https://helpforum.sky.com/t5/Account-Billing/Want-to-private-message-Sky/ba-p/4895295

[LindaR23]

I was able to reach a tech chat agent, repeated all the same steps, and now it works.