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Discussion topic: Hi we have lost signal to our tv in the kitchen but still have signal to the tv in the sitting room.

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This message was authored by Justjac This message was authored by: Justjac

Hi we have lost signal to our tv in the kitchen but still have signal to the tv in the sitting room.

Hi, we have lost signal to one of our tvs but not the other one. Any ideas ??

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This message was authored by Mark39 This message was authored by: Mark39

Re: Hi we have lost signal to our tv in the kitchen but still have signal to the tv in the sitting r

Posted by a Superuser, not a Sky employee. Find out more

What error message are you seeing? Does the kitchen tv have its own Sky box?

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Hi we have lost signal to our tv in the kitchen but still have signal to the tv in the sitting r

Posted by a Superuser, not a Sky employee. Find out more

Check the cables from the Sky box to the dish

Note: I am Neurodivergent, Hardware: Sky+HD LG UHD TV Xbox Series X Amazon Fire HD
My Sky Frequently Asked Questions:PlusGlass / Stream
Justjac
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This message was authored by Justjac This message was authored by: Justjac

Re: Hi we have lost signal to our tv in the kitchen but still have signal to the tv in the sitting r

Yes the kitchen tv has its own sky box. We've tried all the online tips, switching off and checking the cables. It has an error message of either no signal or sky initiating 

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Hi we have lost signal to our tv in the kitchen but still have signal to the tv in the sitting r

Posted by a Superuser, not a Sky employee. Find out more

If you see nothing obvious the you'll need to call someone out to diagnose the issue

 

You can contact Sky using the number here (See the "Need more help?" dropdown near the bottom of the page)

Note: Make sure you have the correct country flag selected in the bottom-right of the page
Note: I am Neurodivergent, Hardware: Sky+HD LG UHD TV Xbox Series X Amazon Fire HD
My Sky Frequently Asked Questions:PlusGlass / Stream
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