Hi using sky hd + and unable to download ep1 let the right one in on paramount

[Anonymous]

I am trying my hardest to start watching the series let the right one in on paramount plus and the first episode come up as failed in recordings and a message in a white box stating this programme is unavailable  episode 2 is fine tho. Have messaged the viewer relations and they have stated it's an issue with sky itself and gave me a number to contact and when I contacted sky they stated it a paramount plus issue and to contact the viewer relations.

help how do I get this resolved and can't watch a series when first episode is unavailable 

[caesarome]

It is working for me, so try deleteing the failed episode, delete it again from the deleted folder if it ends up in it then try downloading it again.

[Anonymous]

There's nothing in my deleted folder as it fails to download maybe I should try a full reset tomorrow 

[caesarome]

To be clear you have deleted the failed download from the planner, if so try a planner rebuild:

Press Services on your remote

Select Help

Select Sky+ Rebuild

This should take no longer than 10 minutes, don't do it if you are recording or due to start recording something.

[Anonymous · Accepted solution]

Yes have done all that and no difference. However i have managed to download it via the my sky app on my phone

so thanks for all  the advice and help