Hd channels not working

[Jenhipply]

I've lost my hd channels everything has changed to standard definition, though I'm paying for the subscription it was working fine up till Wednesday, Thursday June 2nd I didn't notice it but Friday 3rd of June I noticed that all my hd channels had been swapped over and when I click it says I need to upgrade or reactivate my subscription, I've never had this problem before, what could be the issue ?

[SKY1992bf]

@Jenhipply  This has been reported to sky, you will need to call sky and ask them to resend the signal to restore service 

[SKY1992bf]

@Jenhipply Although you have posted in the sky + board, please can you confirm that your box is actually Sky + and not Sky q

The reason I'm asking is that all reported instances so far have been for q boxes yours is the first we've seen for sky + if that is the box you have 

[Jenhipply]

Sky plus hd  box 

[Geo1094]

Evening Sky, 

  As you were able to help the forum author already, can I also report the same fault? I have been through your online fault diagnosis and then rang to book and engineer and talked through the turn off/turn on process by the automated system just in case I may have turned the wrong plug off etc. Also lost a number of my Sky HD channels and some non-HD i.e. Channel 4. However, the +1 channels all work. Loving the fact that after all the automated system I was then told to ring back tomorrow to book an engineer. 

  Any assistance would be helpful as trying to be home for the engineer isn't easy.

[GD1]

@Geo1094  You are not talking to Sky, we are customers here like you.  This issue has already been raised to Sky in a closed forum.