EPG problem for +24 hrs using the Yellow button

[alchal]

Hi, I have a Sky+ HD DRX 895 2GB box, bought today. Setup seems fine and signal strength and quality are good, and HD channels are working fine. But on the EPG when I use the Yellow button for +24 hours I just keep getting "no listings available" message for every channel. A previous solution suggested on here recommended switching the input cables over, but I'm using one cable / single feed mode on input 1.
I would be eternally grateful for any solution to this problem.

[Mark39]

You need to set Single Feed Mode on in the Installer Menu. If you need help to find it, let us know,.

[alchal]

Thanks Mark, but I've already done that.

[Mark39]

Rebooted since changing it? Turn off at the plug for at least 4 minutes.

[Annie+UK]

Have you performed a New Install from the hidden menu?

[alchal]

Hi Annie, yes I have.

Mark, no but I'm doing so now.

[alchal]

Mark, I rebooted it but it's still the same. It's just showing 24hrs worth of listings on all channels.

[Annie+UK · Accepted solution]

It could be the tuner is in use so much that the future guide data is taking a bit longer to load, I would wait a couple of hours and try the yellow button again, if it still does not work then perform a factory reset (instructions are in my Sky Plus FAQ)

[alchal]

Thanks Annie, I'll try that.

I've also just noticed that when I'm on the EPG it's also saying that "Programme synopsis is not available"

[Mark39]

That's another symptom of Single Feed Mode not set (or not working!). I might be stating the obvious, but just checking - did you remember to save the setting after you changed it?

[alchal]

Thanks Mark

I've just checked and Single Feed Mode is marked as 'On'

[alchal]

Spot-on Annie, it was just a matter of waiting a couple of hours for it to populate.
Many thanks to both of you.

[Annie+UK]

Glad you're sorted 🙂