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Discussion topic: Connecting problems

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This message was authored by: June48

Connecting problems

Unable to connect to catchup to etc

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This message was authored by: Mark39

Re: Connecting problems

Posted by a Superuser, not a Sky employee. Find out more

@June48 what have you tried in order to fix it? Has it worked before?  What do you mean by etc?

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This message was authored by: June48

Re: Connecting problems

I've tried to fix this on skys web site. I've checked all the connections. But nothing has helped. Everything was working perfectly before my sky box froze and came back on. My Wi-Fi is working on my other devices, my laptop computer and mobile phone. 

This message was authored by: Mark39

Re: Connecting problems

Posted by a Superuser, not a Sky employee. Find out more

@June48 try turning both your Sky box and your broadband router off at the plug. Wait for a minute before turning on your router again, and another 4 minutes before turning on your Sky box. Then see if they connect.

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This message was authored by: June48

Re: Connecting problems

I appreciate your help but I'm afraid this didn't work either.

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