Complaint about Sky

[Carl60]

I've sent you an email complaining of no service since Jan 2024 as the viewing card apparently expired. Spent hours on the phone to Sky staff who promised to send a new card but haven't. I want this resolved asap.

[Mark39]

We're customers here. Viewing Cards don't usually expire. What's the error message on screen?

[Carl60]

I'll try to take a screenshot when I get home but meantime pleaslook at the notes on my account 1st as I'm sure your staff logged all the calls I made about the non service.

[Annie+UK]

This forum is primarily customer-to-customer help

[Mark39]

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@Mark39 wrote:

We're customers here. Viewing Cards don't usually expire. What's the error message on screen?

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To reiterate, we're not Sky. We're a customer Community and therefore have no access to your account records.

[caesarome]

@Carl60 

You seem to have missed this part of @Mark39 post:

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@Mark39 wrote:

We're customers here. 

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So you are not talking to Sky.

Did you put in then cancel an order for Sky Q ?

[GD1]

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@Carl60 wrote:

 pleaslook at the notes on my account 1st as I'm sure your staff logged all the calls I made about the non service.

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How do we do that, we are customers like you.