Channels stopped working

[Rosemary4]

This is the third time in almost a month that one off our boxes have stopped working. The subscription channels have to stopped working on multipule boxes. I contected sky on friday about this and all i got was oh your box is too old you need to upgrade. I just wamt to problem sorted as we cant watch anything at the moment and its getting very annoying to constantly having to fix the same problem. 

[Mark39]

Stopped working how? Is there an error message?

[Rosemary4]

It keeps coming up with upgrade your subscription but I've already got the subscription 

[Mark39]

That would be annoying. Unfortunately the only way to get it fixed is to call Sky again. I don't know why Viewing Cards linked with Multiscreen subscriptions drop off in this way. We see posts reporting the same thing fairly regularly. 

Yes, your Sky boxes are old but I don't think age itself has anything to do with this. The hard disks will eventually fail (the very latest boxes are at least 8 years old) so it would be worth considering Sky Q or Stream as a longer term solution.

[Rosemary4]

We've been having this problem since my brothers boxes hard drive failed, sky wanted us to upgrade to Q but because we have wire mesh internet we couldn't so we bought another box and this problem has been happening to our other 3 boxes since but not the newer box. 

[Exiled-in-HH]

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@Rosemary4 wrote:

We've been having this problem since my brothers boxes hard drive failed, sky wanted us to upgrade to Q but because we have wire mesh internet we couldn't so we bought another box and this problem has been happening to our other 3 boxes since but not the newer box. 

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Do you mean WiFi mesh?

[Rosemary4]

Yes WiFi mesh and booster boxes for the WiFi as well