Card keeps needing manual signals sent

[smithers17]

My card keeps losing subscription channels in my second sky+ hd box even though all subscription are up to date.  When I ring sky they send signals their end and it works again for a week or two.  Is there a way I can do it? Tried pairing the card but no joy

[Annie+UK]

Perform a New Install (Q21 my Sky Plus F⋅A⋅Q)

If you cannot perform these or it fails for some reason then Sky can pair your card remotely if you give them a call.

[smithers17]

Problem is we don't have an active phone line in the house or model.  Will this work through my mobile hot spot

[Annie+UK]

I guess you'll have to call Sky until you get down to the root cause of the issue 😞

[smithers17]

Every Time I do they keep trying to sell my sky Q which I'm sick of telling them I don't want 

[Annie+UK]

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@smithers17 wrote:

Every Time I do they keep trying to sell my sky Q which I'm sick of telling them I don't want 

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Well they no longer support Sky+ so there is no way to stop them trying to get you on Sky Q, going to Sky Q would rmost likely resolve your issue 🙂

[smithers17]

Funny that though they take 91 pound a month for me to watch sky+ but won't support it

[Annie+UK]

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@smithers17 wrote:

Funny that though they take 91 pound a month for me to watch sky+ but won't support it

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With the other systems you get FREE support, but Sky+ is so old and outdated that it is not commercially viable to support it any longer, no company is going to support hardware for ever, as an example TV manufacturers, their TVs are lucky to be supported for a couple of years 😞

[Mark39]

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@smithers17 wrote:

Funny that though they take 91 pound a month for me to watch sky+ but won't support it

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They do, however, offer you an alternative.....

[smithers17]

Which is?

[Mark39]

You may not want it, but it's Sky's current, fully supported satellite platform - Sky Q.

[Exiled-in-HH]

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@smithers17 wrote:

Funny that though they take 91 pound a month for me to watch sky+ but won't support it

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You are not paying Sky anything for Sky+ support ... your Sky+ box is your property and your responsibility🤔

Your are paying Sky £91 to be granted access to Sky's subscription services ... when you box fails Sky then re-enable your box to access those services😉