No satellite signal, Sky+hd box

[PT14]

Tv showing no signal, checked one input only working. Box rebooted both signals return. However when channel selected signal returns to one input only.

I have 2 boxes on multi room and it's the same for both boxes.  Would appreciate any assistance. Paul

[Annie+UK · Accepted solution]

Check the cables comming in to the Sky Box, unplug them and swap them over

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q

Please Note: Sky+ is now a legacy service that Sky are replacing with their newer services: Sky Q (all issues will be fixed during a Sky Q install), Sky Glass and Sky Stream

You may have to call out a local satellite installer, unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet

[PT14]

I changed the cables over but that did not work. In order to check the dish on the outside of the house I disconnected it and connected it to a portable one I had. This rectified the fault instantly. Thus showing the fault with the dish on the roof. When this was checked the LNB was showing damaged and open to the elements. Once replaced the boxes were restored to the usual status