Can’t reset sky+ plus remote

[Cae+Lloi]

The volume and mute buttons don't work on the remote. I have tried unplugging the sky box & pressing 6 & 9 etc on the controller but the led light doesn't flash twice 

[Annie+UK]

This is the Sky Plus forum!! It looks like you don't have a Sky Plus remote 😞

[Mark39]

---

@Cae+Lloi wrote:

The volume and mute buttons don't work on the remote. I have tried unplugging the sky box & pressing 6 & 9 etc on the controller but the led light doesn't flash twice 

---

Bit confused. If it's a Sky+ remote you need to programme it with the code for your TV. This explains how: https://www.sky.com/help/program-your-remote

How far do you get?

[Cae+Lloi]

I have tried theses steps a few times but nothing works. When I try to reset the control the red button doesn't flash twice. I have tried to unplug the sky box also

[Cae+Lloi]

It is a sky+ remote as that is the sky box I have!

[Annie+UK]

To reset a sky plus remote you can program it with code 999 or take the batteries out and press select for 30 seconds

I did not understand what holding 6 & 9 was supposed to do as the above is the reset instructions 😞

[Mark39]

@Cae+Lloi as @Annie+UK pressing 6 & 9 doesn't reset the remote. The remote will just see it as a new, incomplete code, which is why the LED doesn't flash.

[Annie+UK]

@Mark39 The newer system have procedures that require two number keys be held down at the same time, this is why I thought the OP did not have a Sky Plus remote

[Cae+Lloi]

Ok so what do I need to do now?please

[Mark39]

---

@Annie+UK wrote:

@Mark39 The newer system have procedures that require two number keys be held down at the same time, this is why I thought the OP did not have a Sky Plus remote

---

You're right it does, but not 6 + 9.

7+9 resets a Sky Q remote.

[Annie+UK]

---

@Cae+Lloi wrote:

Ok so what do I need to do now?please

---

Have you reset your remote using one of the procedures I outlined above? You can then try programming it for your TV after the reset

[Cae+Lloi]

Ok so is there anything I can do now please

[Mark39]

---

@Annie+UK wrote:

To reset a sky plus remote you can program it with code 999 or take the batteries out and press select for 30 seconds

I did not understand what holding 6 & 9 was supposed to do as the above is the reset instructions 😞

---

[Cae+Lloi]

Tried 999 nothing happened just says channel not available 

[Mark39]

---

@Cae+Lloi wrote:

Tried 999 nothing happened just says channel not available 

---

999 just resets the remote. I wouldn't expect anything to happen, apart from the LED in the remote flashing twice to confirm success. It just means that any TV code you had previously programmed will be deleted.

Next step would be to re-programme your remote with the correct code for your TV.