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Discussion topic: My sky is not connecting to the broadband.

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Baz15
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This message was authored by Baz15 This message was authored by: Baz15

My sky is not connecting to the broadband.

‎12 Sep 2024 02:56 PM

My.

Sky is not connecting to my broadband I'll try turning it on and off again.But it's still not working.Someone.Please help me

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Annie+UK
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Superuser
This message was authored by Annie+UK This message was authored by: Annie+UK

Re: My sky is not connecting to the broadband.

‎12 Sep 2024 03:01 PM - last edited: ‎12 Sep 2024 03:04 PM

Posted by a Superuser, not a Sky employee. Find out more

Check out my Sky Plus FAQ 🙂 Start with Q17 and/or Q18

Annie  ( Please Note: I am Neurodivergent )
Hardware: Sky+HD Services: Sky Go Extra (via Xbox Series X) • Box sets • Sky Cinema • Sky Sport Complete • Sky Multiscreen • HD Basic
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Mark39
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Superuser
This message was authored by Mark39 This message was authored by: Mark39

Re: My sky is not connecting to the broadband.

‎12 Sep 2024 03:01 PM

Posted by a Superuser, not a Sky employee. Find out more

Try turning both your Sky box and your broadband router off at the plug. Restart your router after 30 seconds or so, and your Sky box after another 4 minutes. Then see if it will connect.

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