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Message posted on ‎24 Sep 2025 02:04 PM

Can’t record

Box won't record. App says No Broadband, but everything else on broadband is ok

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Avatar for Annie+UK
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This message was authored by: Annie+UK Answer

Message posted on ‎24 Sep 2025 06:35 PM - last edited: ‎24 Sep 2025 06:36 PM

Re: Can’t record

Posted by a Superuser, not a Sky employee. Find out more

That's a know issue

 

https://helpforum.sky.com/t5/Sky/Sky-catchup-unusable/td-p/5095700

I am Neurodivergent – My Sky FAQs: Stream ❄ Glass ❄ Go ❄ Plus

Please note: Free (advert supported) Hayu content is available via the On Demand section of your Sky planner, you DO NOT access the free content via the Hayu app!

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Avatar for Annie+UK
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Superuser
This message was authored by: Annie+UK

Message posted on ‎24 Sep 2025 02:06 PM

Re: Can’t record

Posted by a Superuser, not a Sky employee. Find out more

You have posted in the forum for Sky+ users but the content of your post indicates you do not have a Sky+ box, can you confirm what box you have?

I am Neurodivergent – My Sky FAQs: Stream ❄ Glass ❄ Go ❄ Plus

Please note: Free (advert supported) Hayu content is available via the On Demand section of your Sky planner, you DO NOT access the free content via the Hayu app!
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Message posted on ‎24 Sep 2025 06:30 PM

Re: Can’t record

Having fiddled around some more, have discovered I can record future programmes and can pause live tv on Sky+HD Box, but cannot download "on demand" programmes which show up as no broadband.

I have never had this problem before

The Sky+HD Box is around 10 years old.

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Superuser
This message was authored by: Annie+UK Answer

Message posted on ‎24 Sep 2025 06:35 PM - last edited: ‎24 Sep 2025 06:36 PM

Re: Can’t record

Posted by a Superuser, not a Sky employee. Find out more

That's a know issue

 

https://helpforum.sky.com/t5/Sky/Sky-catchup-unusable/td-p/5095700

I am Neurodivergent – My Sky FAQs: Stream ❄ Glass ❄ Go ❄ Plus

Please note: Free (advert supported) Hayu content is available via the On Demand section of your Sky planner, you DO NOT access the free content via the Hayu app!
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