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Discussion topic: No Signal

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This message was authored by: KenDon007

No Signal

On some channels-BBC 1, ITV- I am receiving a 'Your Sky+HD box isn't getting a satellite signal' message. However other channels-BBC2 & Ch4- are fine. The menu works ok. Tried switching both box and wifi off with no result. 

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This message was authored by: Mark39

Re: No Signal

Posted by a Superuser, not a Sky employee. Find out more

The cause is most likely a slight dish misalignment. Unfortunately Sky no longer provide engineer support for Sky+ equipment unless you have Sky Protect, so you'll need to contact a local satellite engineer to take a look.

Alternatively now might be a good time to consider upgrading to Sky Q. Any dish or cabling issues will be addressed as part of the Sky Q installation at no additional cost to you.

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