Can I watch programmes previously recorded on Sky HD+ box without a dish being connected?

[Linda98]

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@David-Griffiths wrote:

Hmmm, appears I was misinformed then. The support person I spoke to even claimed that he himself had continued to watch recorded programs and made no mention of a time limit.

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I was told exactly the same thing . I guess it was to persuade me to swap. It's very wrong though as that is deliberately misleading customers. Very disappointed. Did not expect to be lied to. 

[bobster151]

What is the thought process behind disabling use of the Sky HD box to watch previous recordings?  We've already paid for the content so I don't see what the problem would be?

[Annie+UK]

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@bobster151 wrote:

What is the thought process behind disabling use of the Sky HD box to watch previous recordings?  We've already paid for the content so I don't see what the problem would be?

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Sky cannot verify that you have the authority to the content without a satellite signal to the box, just because you have paid in the past does not mean you own the rights to the content

Sky boxes are supposed to be use for temporary timeshifting of programmes and not for long term archiving

[bobster151]

I know I don't own the rights to the content but if I have paid to watch something, I should be able to watch it at any time of my convenience.

For example, if I buy a film from YouTube etc.  I can watch it any time I like.

[Annie+UK]

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@bobster151 wrote:

I know I don't own the rights to the content but if I have paid to watch something, I should be able to watch it at any time of my convenience.

For example, if I buy a film from YouTube etc.  I can watch it any time I like.

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You have not purchased the content from Sky in the same way your example outlines unless you use Buy and Keep

If you pay to watch a film in the cinema you don't have the right to watch that whenever you want!

[bobster151]

When I pay to watch a film, I fully understand it is for that one showing only.

When I pay to watch and record content on Sky, it's not really made clear that if you switch to new hardware, you lose access to all that content that you have paid to watch in good faith.  Considering the amount of money I have paid to Sky for decades, it's a shame.

[David-Griffiths]

The worse thing for me was the deception. If I understand that I will lose access to my recordings when I upgrade then fair enough - it's my choice. But I was told categorically by the sales person - all fake mateyness - that that wouldn't be the case, that he himself had recently done the same upgrade and could still watch recordings on his old box. Of course you never have any record of who these people are so you can't make a complaint.

[oj01]

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@bobster151 wrote:

What is the thought process behind disabling use of the Sky HD box to watch previous recordings?  We've already paid for the content so I don't see what the problem would be?

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It's not so much a thought process of disabling it. It was never designed to work without a satellite signal (it is a satellite receiver after all). Without a signal it won't initialize, and if it can't initialize it can't work.

[TimmyBGood]

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@David-Griffiths wrote:

 But I was told categorically by the sales person - all fake mateyness - that that wouldn't be the case, that he himself had recently done the same upgrade and could still watch recordings on his old box. 

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That's not necessarily untrue: it can take a while for the previous hardware to receive its end of subscription notification.

[TimmyBGood]

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@bobster151 wrote:

We've already paid for the content so I don't see what the problem would be?

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You haven't 'already paid for the content', though.  

You paid a subscription to receive a service on a particular bit of hardware which included permission for ongoing playback from the hard drive under the terms of that contract, which is now no longer in place.

[bobster151]

And most people would think the service is to record and watch programmes, it shouldn't matter what hardware you are using.

[Annie+UK]

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@bobster151 wrote:

And most people would think the service is to record and watch programmes, it shouldn't matter what hardware you are using.

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The service is to record, watch programmes etc... but only under the Terms & Cnditions you agree to when starting your subscription

You can watch stuff on a device whilst your subscribed to the service, if you leave the service the you no longer have a right to the content, if you upgrade then your rights are transfered to the new device and revoked from the older one, you should not have agreed to the T&Cs and not subscribed if this seems unfair to you

[TimmyBGood]

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@bobster151 wrote:

And most people would think the service is to record and watch programmes

They would be correct, but what it doesn't do is bring any rights over the programmes themselves (apart from 'Buy and Keep' content)

it shouldn't matter what hardware you are using.

The subscription applies to one hardware platform at a time: it does not cover both Q and Sky+

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