Sky + functions inoperative .

[MYKE1]

Hi, we've just returned from two weeks holiday and turned off the Sky+ box at the mains.

Now when I want to access Catchup TV it says I do not have the Sky + entitlement.

Also when I try to play recordings, it says that there is a problem with my viewing card.

I have removed the card and refitted it, carried out WPS rest with my router, and the faults are still there.

[Annie+UK]

Try performing a New Install to pair the card to the box again, turning off for a prolonged time causes the box to lose authorisation as it needs a satellite signal periodically

See question Q21 in my Sky Plus F⋅A⋅Q

Additional help with your viewing card can be found here

[Exiled-in-HH]

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@MYKE1 wrote:

Hi, we've just returned from two weeks holiday and turned off the Sky+ box at the mains.

Now when I want to access Catchup TV it says I do not have the Sky + entitlement.

Also when I try to play recordings, it says that there is a problem with my viewing card.

I have removed the card and refitted it, carried out WPS rest with my router, and the faults are still there.

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Have you checked your active services on your Sky account?