Box still initialising - none of the trouble shooting seems to work

[Annie+UK]

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@ViviUL wrote:

I have just been able to check the settings and no signal at all the boxes are empty, lock indicators 1 and 2  "not locked" , network ID /transport stream "null". What does this mean ? 

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There is an issue with the box getting a signal from the dish, this will require a local satellite company to investigate what the actual cause is 😞

Have you checked the cables and/or swapped the cables around at the box end?

[ViviUL]

Hello All, 

I have managed to call the Sky team and the person on the phone was very helpful.  We need an upgrade and an engineer will be coming to us for the installation 

Tha ks for your time and support 

[Mark39]

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@ViviUL wrote:

Hello All, 

I have managed to call the Sky team and the person on the phone was very helpful.  We need an upgrade and an engineer will be coming to us for the installation 

Tha ks for your time and support 

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To be clear, upgrading is a choice, not a requirement, but as long as you're happy with what Sky have proposed, then all's good!