Box still initialising - none of the trouble shooting seems to work

[ViviUL]

Box still initialising - none of the trouble shooting  guidance seems to work

[Mark39]

Has your Sky box been worked ok up to now? What troubleshooting have you tried? 

[ViviUL]

Yes it had been working without any problems before 

[Mark39]

You still haven't told us what troubleshooting you've tried. First switch your box off at the plug for 5 minutes and then check whether or not it moves on from initialising after several minutes when you turn it back on.

Check the dish connections at the back of the box while it's turned off. Make sure they're securely fitted.

If that doesn't resolve it, there's either a fault with your Sky box, or more likely with your dish/cabling Sky no longer provide engineer support for Sky+ equipment unless you have Sky Protect, so you would need to engage a local satellite installer to investigate. 

[Stephenosunsami]

No satellite signal need a specialist engineer 

[Daniel0210]

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@Stephenosunsami wrote:

No satellite signal need a specialist engineer 

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@Stephenosunsami 

You may need an engineer but not a specialist engineer. Your duplicate post has been removed.,

[Mark39]

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@Stephenosunsami wrote:

No satellite signal need a specialist engineer 

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Do you have Sky+ or Sky Q? Tell us more about the problem you're having.

[ViviUL]

A normal sky box (no sky Q) , it keeps showing the same error saying the Sky box is still initialising,  no matter any trouble shooting we do

[GD1]

@Stephenosunsami  You've posted on a thread within the Sky+ forum, Sky + is no longer supported.

Do you actually have Sky Q?

[Daniel0210]

@ViviUL 

The last two posts are directed at @Stephenosunsami who has confusingly posted on two different boards. 

[oj01]

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@ViviUL wrote:

A normal sky box (no sky Q) , it keeps showing the same error saying the Sky box is still initialising,  no matter any trouble shooting we do

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@ViviUL What are the signal strengths and qualities in Services > Settings > Signal. All four white bars should be at least half way across. A Sky+HD box won't initialize without a satellite signal. 

[ViviUL]

I am unable to check settings,  new message no satellite signal. I followed the guidance and restarted it couple of times waiting for 15 mins but the issue remains 

[Annie+UK]

"No satellite Signal" should not stop access to the settings menus

[ViviUL]

I have just been able to check the settings and no signal at all the boxes are empty, lock indicators 1 and 2  "not locked" , network ID /transport stream "null". What does this mean ? 

[oj01]

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@Mark39 wrote:

You still haven't told us what troubleshooting you've tried. First switch your box off at the plug for 5 minutes and then check whether or not it moves on from initialising after several minutes when you turn it back on.

Check the dish connections at the back of the box while it's turned off. Make sure they're securely fitted.

If that doesn't resolve it, there's either a fault with your Sky box, or more likely with your dish/cabling Sky no longer provide engineer support for Sky+ equipment unless you have Sky Protect, so you would need to engage a local satellite installer to investigate. 

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@ViviUL As per @Mark39 's response above.