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Discussion topic: Box still initialising - none of the trouble shooting seems to work

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This message was authored by ViviUL This message was authored by: ViviUL

Box still initialising - none of the trouble shooting seems to work

Box still initialising - none of the trouble shooting  guidance seems to work

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This message was authored by Mark39 This message was authored by: Mark39

Re: Box still initialising - none of the trouble shooting seems to work

Posted by a Superuser, not a Sky employee. Find out more

Has your Sky box been worked ok up to now? What troubleshooting have you tried? 

ViviUL
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This message was authored by ViviUL This message was authored by: ViviUL

Re: Box still initialising - none of the trouble shooting seems to work

Yes it had been working without any problems before 

This message was authored by Mark39 This message was authored by: Mark39

Re: Box still initialising - none of the trouble shooting seems to work

Posted by a Superuser, not a Sky employee. Find out more

You still haven't told us what troubleshooting you've tried. First switch your box off at the plug for 5 minutes and then check whether or not it moves on from initialising after several minutes when you turn it back on.

 

Check the dish connections at the back of the box while it's turned off. Make sure they're securely fitted.

 

If that doesn't resolve it, there's either a fault with your Sky box, or more likely with your dish/cabling Sky no longer provide engineer support for Sky+ equipment unless you have Sky Protect, so you would need to engage a local satellite installer to investigate. 

This message was authored by Stephenosunsami This message was authored by: Stephenosunsami

Re: Box still initialising - none of the trouble shooting seems to work

No satellite signal need a specialist engineer 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Box still initialising - none of the trouble shooting seems to work

Posted by a Superuser, not a Sky employee. Find out more

@Stephenosunsami wrote:

No satellite signal need a specialist engineer 


@Stephenosunsami 

You may need an engineer but not a specialist engineer. Your duplicate post has been removed.,


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Mark39 This message was authored by: Mark39

Re: Box still initialising - none of the trouble shooting seems to work

Posted by a Superuser, not a Sky employee. Find out more

@Stephenosunsami wrote:

No satellite signal need a specialist engineer 


Do you have Sky+ or Sky Q? Tell us more about the problem you're having.

ViviUL
Topic Author
This message was authored by ViviUL This message was authored by: ViviUL

Re: Box still initialising - none of the trouble shooting seems to work

A normal sky box (no sky Q) , it keeps showing the same error saying the Sky box is still initialising,  no matter any trouble shooting we do

This message was authored by GD1 This message was authored by: GD1

Re: Box still initialising - none of the trouble shooting seems to work

Posted by a Superuser, not a Sky employee. Find out more

@Stephenosunsami  You've posted on a thread within the Sky+ forum, Sky + is no longer supported.

 

Do you actually have Sky Q?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Box still initialising - none of the trouble shooting seems to work

Posted by a Superuser, not a Sky employee. Find out more

@ViviUL 

The last two posts are directed at @Stephenosunsami who has confusingly posted on two different boards. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by oj01 This message was authored by: oj01

Re: Box still initialising - none of the trouble shooting seems to work

Posted by a Superuser, not a Sky employee. Find out more

@ViviUL wrote:

A normal sky box (no sky Q) , it keeps showing the same error saying the Sky box is still initialising,  no matter any trouble shooting we do


@ViviUL What are the signal strengths and qualities in Services > Settings > Signal. All four white bars should be at least half way across. A Sky+HD box won't initialize without a satellite signal. 


Sky Community Forum SuperUser
Former Sky+HD Beta Tester
Sky Signature, Sky Sports, Sky HD, Sky Mobile
Member Of The Community Since 2011
Staying on Sky+HD
ViviUL
Topic Author
This message was authored by ViviUL This message was authored by: ViviUL

Re: Box still initialising - none of the trouble shooting seems to work

I am unable to check settings,  new message no satellite signal. I followed the guidance and restarted it couple of times waiting for 15 mins but the issue remains 

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Box still initialising - none of the trouble shooting seems to work

Posted by a Superuser, not a Sky employee. Find out more

"No satellite Signal" should not stop access to the settings menus

Annie  ( Please Note: I am Neurodivergent )
ViviUL
Topic Author
This message was authored by ViviUL This message was authored by: ViviUL

Re: Box still initialising - none of the trouble shooting seems to work

I have just been able to check the settings and no signal at all the boxes are empty, lock indicators 1 and 2  "not locked" , network ID /transport stream "null". What does this mean ? 

This message was authored by oj01 This message was authored by: oj01

Re: Box still initialising - none of the trouble shooting seems to work

Posted by a Superuser, not a Sky employee. Find out more

@Mark39 wrote:

You still haven't told us what troubleshooting you've tried. First switch your box off at the plug for 5 minutes and then check whether or not it moves on from initialising after several minutes when you turn it back on.

 

Check the dish connections at the back of the box while it's turned off. Make sure they're securely fitted.

 

If that doesn't resolve it, there's either a fault with your Sky box, or more likely with your dish/cabling Sky no longer provide engineer support for Sky+ equipment unless you have Sky Protect, so you would need to engage a local satellite installer to investigate. 


@ViviUL As per @Mark39 's response above. 


Sky Community Forum SuperUser
Former Sky+HD Beta Tester
Sky Signature, Sky Sports, Sky HD, Sky Mobile
Member Of The Community Since 2011
Staying on Sky+HD
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