Posted by a Superuser, not a Sky employee. Find out more
@KK44 When it says upgrade your box it actually means you would need to switch to sky Q glass or stream to continue receiving sky tv services
unless you have sky protect insurance you would need to source and pay an independent contractor to come out and see if they can fix your issue if you don't want to switch products
If you want to upgrade products give sky a call and they will gladly help you out
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Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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I have no problem to upgrade to whatever Sky would suggest, just that it seems I'm going around the circle and couldn't get the correct customer service no. to get help, while I'm sitting in front of the tv looking at the screen that says "your box is still initialising " since last night, to be honest 😫
