Audio Description won’t turn off

[Jilly24]

My Sky Audio Description will not turn off.  I have never put it on and the settings show that it is off. I have tried turning in on and off again but no joy it's still describing things. Please help us as it's driving us insane 

[SDR]

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@Jilly24 wrote:

My Sky Audio Description will not turn off.  I have never put it on and the settings show that it is off. I have tried turning in on and off again but no joy it's still describing things. Please help us as it's driving us insane 

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Have you tried rebooting your box?

[oj01]

Also note that anything Recorded with it on, will always have it on even though you've now turned it off. 

[Flamber]

My Sky Audio Description will not turn off.  I have never put it on and the settings show that it is off. I have tried turning in on and off again but no joy it's still describing things. 

[caesarome]

If you have turned it off and it is still appearing in your recordings then this would be because they were recorded at a time when it was turned on, but it should happen from now on.

[Danw867465]

I have exactly the same problem. Recorded a tv show on bbc, went to watch it and turned on audio description by mistake, turned it off but it's still giving an audio description.

Audio description was not on when it recorded. 

[Annie+UK]

See question Q20 in my FAQ

[gplanner]

This happened to us.  Found out that it is turned on by holding the mute button for 3 secs (that was the inadvertent mistake), but it turned off by holding down the mute button again for 3 secs.