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Jilly24
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Audio Description won’t turn off

‎24 Dec 2019 10:31 AM - last edited: ‎24 Dec 2019 10:32 AM

My Sky Audio Description will not turn off.  I have never put it on and the settings show that it is off. I have tried turning in on and off again but no joy it's still describing things. Please help us as it's driving us insane 

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SDR
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Re: Audio Description won’t turn off

‎24 Dec 2019 11:11 AM

Posted by a Superuser, not a Sky employee. Find out more
@Jilly24 wrote:

My Sky Audio Description will not turn off.  I have never put it on and the settings show that it is off. I have tried turning in on and off again but no joy it's still describing things. Please help us as it's driving us insane 

Have you tried rebooting your box?

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oj01
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Re: Audio Description won’t turn off

‎24 Dec 2019 07:52 PM

Posted by a Superuser, not a Sky employee. Find out more

Also note that anything Recorded with it on, will always have it on even though you've now turned it off. 


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Flamber
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Re: Audio Description won’t turn off

‎13 Jul 2020 10:52 AM

My Sky Audio Description will not turn off.  I have never put it on and the settings show that it is off. I have tried turning in on and off again but no joy it's still describing things. 

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caesarome
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Re: Audio Description won’t turn off

‎13 Jul 2020 12:16 PM

Posted by a Superuser, not a Sky employee. Find out more

If you have turned it off and it is still appearing in your recordings then this would be because they were recorded at a time when it was turned on, but it should happen from now on.

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Danw867465
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Re: Audio Description won’t turn off

‎18 Apr 2021 09:42 PM

I have exactly the same problem. Recorded a tv show on bbc, went to watch it and turned on audio description by mistake, turned it off but it's still giving an audio description.

Audio description was not on when it recorded. 

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Annie+UK
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Re: Audio Description won’t turn off

‎18 Apr 2021 09:46 PM

Posted by a Superuser, not a Sky employee. Find out more

See question Q20 in my FAQ

Note: I am Neurodivergent, Hardware: Sky+HD ❄ LG UHD TV ❄ Xbox Series X ❄ Amazon Fire HD
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gplanner
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Re: Audio Description won’t turn off

‎05 Jun 2021 04:56 PM

This happened to us.  Found out that it is turned on by holding the mute button for 3 secs (that was the inadvertent mistake), but it turned off by holding down the mute button again for 3 secs.

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