Advise please

[Wiganer5]

I have a free upgrade to SkyQ booked for later in the month as they have said my sky+ box is becoming obsolete and won't receive upgrades . 

When I asked would my subscription increase I was told no as the installation is free. But I have read that you get multi screen facility with the new SkyQ box but this is an additional subscription. 

Also do you lose recordings from your sky+ or are they transferred to your new box. 

could someone please advise 

thanks

[Mark39 · Accepted solution]

Yes, I believe the 'free upgrade' includes a subscription to Multiscreen, but check with Sky or see the terms of the offer. Your recordings will remain on the hard disk of your Sky+ but you'll lose the ability to access them, I'm afraid. 

[Padam_Padam]

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@Wiganer5 wrote:

I have a free upgrade to SkyQ booked for later in the month as they have said my sky+ box is becoming obsolete and won't receive upgrades . 

When I asked would my subscription increase I was told no as the installation is free. But I have read that you get multi screen facility with the new SkyQ box but this is an additional subscription. 

Also do you lose recordings from your sky+ or are they transferred to your new box. 

could someone please advise 

thanks

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A multiscreen subscription (at additional cost) is required if you want Sky TV on more than one TV. If you currently use multiple Sky+ boxes then you will need to replace them with Sky Q miniboxes. 

You will lose all recordings from your Sky+ box. There is no way to transfer them to Sky Q. All you can do is make a list of what you have and try to re-download them onto your Q box when connected. 

[Wiganer5]

Thanks for that much appreciated. 

[Wiganer5]

Thanks for the info much appreciated. 

[TimmyBGood]

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@Wiganer5 wrote:

When I asked would my subscription increase I was told no as the installation is free. But I have read that you get multi screen facility with the new SkyQ box but this is an additional subscription. 

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Free installation is not the same thing as no increase in subscription: if additional service is ordered (such as Multiscreen) then the monthly cost may well change.

[nigea99]

@Wiganer5 

You may, also,  wish to read some notes I have made for people considering switching from SKY +/HD to SKY Q

SKY +/HD to SKY Q