0

Discussion topic: Sky+ box asks to upgrade to demand for certain channels

Reply
This message was authored by Reana123456 This message was authored by: Reana123456

Sky+ box asks to upgrade to demand for certain channels

When I try and watch a catch up programme on Atlantic and My5 it says to watch on demand I need to contact skSky to upgrade.  I have a Sky+ box by the way.  It works for BBC, ITV and Channel 4. 

Reply

All Replies

This message was authored by caesarome This message was authored by: caesarome

Re: Sky+ box asks to upgrade to demand for certain channels

Posted by a Superuser, not a Sky employee. Find out more

Do you have the HD package on your account because if no for Sky Atlantic and My5 you would need to watch SD content. The BBC, ITV and Ch4 you can watch HD content without the HD package.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Reana123456
Topic Author
This message was authored by Reana123456 This message was authored by: Reana123456

Re: Sky+ box asks to upgrade to demand for certain channels

Yes I watch Atlantic and My5 through SD but cannot view through catchup.  Maybe cos I have Sky+ I was thinking and not SkyQ or Glass but I can get bbc and itv through catchup.   So can anyone advice why I cannot access Atlantic and My5 on catchup?

This message was authored by oj01 This message was authored by: oj01

Re: Sky+ box asks to upgrade to demand for certain channels

Posted by a Superuser, not a Sky employee. Find out more

@Reana123456 Sounds like you're either trying to download HD content without a HD subscription or you're trying to download Box Sets content without a Box Sets or Signature subscription 


Sky Community Forum SuperUser
Former Sky+HD Beta Tester
Sky Signature, Sky Sports, Sky HD, Sky Mobile
Member Of The Community Since 2011
Staying on Sky+HD
Reana123456
Topic Author
This message was authored by Reana123456 This message was authored by: Reana123456

Re: Sky+ box asks to upgrade to demand for certain channels

Thanks for your reply.  So have to pay extra for HD to watch on catchup on certain channels, eg Atlantic and My5 but free to watch when not on catchup?  

This message was authored by caesarome This message was authored by: caesarome

Re: Sky+ box asks to upgrade to demand for certain channels

Posted by a Superuser, not a Sky employee. Find out more

@Reana123456 wrote:

So have to pay extra for HD to watch on catchup on certain channels, eg Atlantic and My5


That is correct, to watch either those channels live or catchup from them you need to HD package as per my previous post.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by xenon81 This message was authored by: xenon81

Re: Sky+ box asks to upgrade to demand for certain channels

Channel 5 is unusual as the HD channel is free but catch-up requires the HD pack, unlike BBC/ITV/C4.

 

You should be able to download C5 programmes in SD.

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 100 minutes

New Discussion