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This discussion topic has been answered Discussion topic: why should I pay twice for sky services because I live in two properties?

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Avatar for Tueie
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This message was authored by: Tueie

Message posted on ‎11 Feb 2024 09:52 PM

why should I pay twice for sky services because I live in two properties?

I currently have Sky Stream in two properties and have to pay twice no only for each package but also for skipping ads and UHD. Why cant I just take my puck with me and plug it in??

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Message posted on ‎11 Feb 2024 09:56 PM

Re: why should I pay twice for sky services because I live in two properties?

Posted by a Superuser, not a Sky employee. Find out more
@Tueie wrote:

I currently have Sky Stream in two properties and have to pay twice no only for each package but also for skipping ads and UHD. Why cant I just take my puck with me and plug it in??

Because it would be a breach of the Terms & Conditions you've agreed to by taking Sky services.

 

You cannot takenmyour boxes from one address to another at random.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

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Avatar for GD1
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This message was authored by: GD1 Answer

Message posted on ‎11 Feb 2024 09:56 PM

Re: why should I pay twice for sky services because I live in two properties?

Posted by a Superuser, not a Sky employee. Find out more
@Tueie wrote:

I currently have Sky Stream in two properties and have to pay twice no only for each package but also for skipping ads and UHD. Why cant I just take my puck with me and plug it in??

Because it would be a breach of the Terms & Conditions you've agreed to by taking Sky services.

 

You cannot takenmyour boxes from one address to another at random.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: MarkGoldsmith

Message posted on ‎11 Feb 2024 10:00 PM

Re: why should I pay twice for sky services because I live in two properties?

Posted by a Superuser, not a Sky employee. Find out more

Sky is a per property service and always has been. That's why a Sky account has to be registered to the address the service has to be used in.

Sky Stream, Sky Glass Air and Sky Broadband customer

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Message posted on ‎11 Feb 2024 10:09 PM

Re: why should I pay twice for sky services because I live in two properties?

Posted by a Superuser, not a Sky employee. Find out more

Hi @Tueie 

 

As others have said this is Sky's business model and part of the terms of service you have agreed to. Sky use technical measures to ensure that services are only being used in the location they should.

 

More info here: https://www.sky.com/help/articles/use-of-streaming-tv-subscription-outside-your-address

 

Sky can impose additional charges on your account or restrict your service if they detect a breach.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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