Internet Connection Question for Sky Stream

[MartinE84]

I have had a call from Sky to change me over from Sky Q to Sky Stream, I am happy with all the features, however, I have a concern which I hope someone might be able to help with.

I have two fibre connections at my home which automatically fail over if one goes down, meaning it can change public IP on occasion. I notice on the small print there can be an additional charge if the Sky Stream is believed to be used outside of the home, and while I am not sure, or interested in how it determines that, I would imagine IP is probably a factor and its the only factor preventing me from saying yes to Sky.

Does anyone know if internet fail over poses a problem for Sky Stream? Essentially when a fail over happens, it would be ALL devices changing to the other connection at the same time rather than just one device as the network remains the same, its just the public WAN that changes. Both internet connections are registered to and installed at my home.

Any advice would be much appreciated.

Thanks in Advance

[TimmyBGood]

@MartinE84 

Presumably it's possible that this could trip whatever mechanism Sky is using to detect Stream use which is a breach of contract T&C's, but I'd suspect that in practice it wouldn't happen often enough to be a concern.

For Sky it's more important to prevent pucks covered by the same Whole Home subscription being split between multiple households, because that's a threat to their revenue.

[highr]

Most households don't have a static IP so I wouldn't worry too much about it. As @TimmyBGood mentioned, Sky will be more bothered about people who have multiple pucks using them all at the same time from different IP addresses.

If it's a single puck, my guess is that I don't think they will care where you are using it from, because you have paid to use that one puck as part of your contract.

[TimmyBGood]

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@highr wrote:

If it's a single puck, my guess is that I don't think they will care where you are using it from, because you have paid to use that one puck as part of your contract.

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Unless it's regularly changing IPs in a way which suggests travel use: unfortunately that's still ruled out by the standard T&Cs, which is frankly rather an anomaly these days.

Likewise using pucks from different contracts on the same IP would count as 'suspicious' use, which is frankly silly because Stream could be an ideal product for bedroom use in shared student housing if Sky weren't still fixated on the postal address.