sky stream

[UkzVortex98]

My sky stream keeps going back when I am watching something the when switch channel will say wait load channel and this is 5th time it done since turn no issue I never hand

[Stephen+Mourton]

@UkzVortex98   Sorry I don't mean to be rude but the latter part of your sentence doesn't make sense.  Are you trying to say when you watch a program it sometimes jumps back so you end up rewatching some scenes and when you change channels it keeps saying "loading" ?

[UkzVortex98]

No you can be watching something and the screen will go blank and black like sky stream as turn off and it as not when if you but on different channels it will say "channel load please wait "

[Jporch316]

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@UkzVortex98 wrote:

No you can be watching something and the screen will go blank and black like sky stream as turn off and it as not when if you but on different channels it will say "channel load please wait "

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Hi 

firstly try pulling the plug for a few minutes 

If this doesn't work it could be a symptom that your puck is not receiving a strong enough wifi signal 

can you go into the Netflix app on stream go to settings and run the network check 

stream needs a minimum of 25mbs to 30mbs for HD viewing 

[UkzVortex98]

I have 1000 down and even if I unplug it, the issue still comes back

[Jporch316]

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@UkzVortex98 wrote:

I have 1000 down and even if I unplug it, the issue still comes back

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Hi 

it doesn't matter your speed .... the device relies on a strong wifi signal reaching it . It doesn't use buffering like other devices . Are you using Ethernet cable ? Would suggest you try it as part of the troubleshooting process 

[UkzVortex98]

It hard write and still does it

[Jporch316]

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@UkzVortex98 wrote:

It hard write and still does it

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Have you turned WiFi off in the settings ?

have you ever tried it with just the WiFi ?

have you tried a different Ethernet cable ?

are you using a network switch as these can sometimes be problematic?

[UkzVortex98]

it hard wire