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Discussion topic: Remote

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Avatar for Frequency
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This message was authored by: Frequency

Message posted on ‎13 Oct 2024 02:54 PM

Remote

Followed a post regarding remote not working although sky had loaded as it should.

Followed instructions but to no avail went to troubleshooting and it turned out my batteries had leaked inside the remote ?

Both are only 2 months old ?.....Duracell batteries inside must have been faulty ?...surely the remote couldn't have caused them to have leaked?

 

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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr

Message posted on ‎13 Oct 2024 03:01 PM

Re: Remote

Posted by a Superuser, not a Sky employee. Find out more

Hi @Frequency 

 

As the puck is loaned to you, if you call Sky customer support they will arrange a replacement. We are fellow subscribers here on the forum. I guess we don't know how long the remotes have been in storage before being shipped out.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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