sky stream

[bobby+shop]

I can only get standard HD channels on the puck, all other channels such as plus 1, sky one, cinema,sport  etc have all dissapeared

[Jones_The_Cat]

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@bobby+shop wrote:

I can only get standard HD channels on the puck, all other channels such as plus 1, sky one, cinema,sport  etc have all dissapeared

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This is correct. Sky Stream does not have the +1 channels. The full channel list is available here:

https://www.sky.com/help/articles/tv-channel-list-sky-glass 

[bobby+shop]

My stream channels have disappeared only have bbc/itv  etc in HD that's it, used to have sport, sky one etc etc 

[Jones_The_Cat]

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@bobby+shop wrote:

My stream channels have disappeared only have bbc/itv  etc in HD that's it, used to have sport, sky one etc etc 

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Have they worked before on your Stream puck? Did you switch from Sky Q to Sky Stream? 

What happens when you navigate to the TV guide?

[MarkGoldsmith · Accepted solution]

@bobby+shop you can try a reboot of the puck ( just turn it off at the plug for a couple of minutes and see if that helps).

If it doesn't work perhaps you can attach a photo of what you are seeing on your screen so that we can be of assistance.

[bobby+shop]

Unbelievably it worked- rebooted everything and hey presto I all channels  back- weird but good, thank you 

Michael 

[Exiled-in-HH]

@bobby+shop did Sky One return?

[PSC133]

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@bobby+shop wrote:

Unbelievably it worked- rebooted everything and hey presto I all channels  back- weird but good, thank you 

Michael 

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The more that you use your puck you will find that a reboot can solve many different issues!

[Exiled-in-HH]

The Sky Stream system will hopefully become more stable with time on Sky Glass TVs and Sky Pucks🤔

[bobby+shop]

Hi, no sky one has not returned with the others , can you advise how I get that back as well?

regards Michael 

[Jones_The_Cat]

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@bobby+shop wrote:

Hi, no sky one has not returned with the others , can you advise how I get that back as well?

regards Michael 

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Sky One does not exist any more. Sky Max replaced it years ago. 

[MarkGoldsmith]

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@Jones_The_Cat wrote:

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@bobby+shop wrote:

Hi, no sky one has not returned with the others , can you advise how I get that back as well?

regards Michael 

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Sky One does not exist any more. Sky Max replaced it years ago. 

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Indeed, if you want Sky One back in the UK you will need to get a Time Machine and go back a couple of years to before it was closed down.

[Jonathanphillip]

Sky one as a new name now its  changed can't think  of it 

[MarkGoldsmith]

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@Jonathanphillip wrote:

Sky one as a new name now its  changed can't think  of it 

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Sky Showcase directly replaced in on the EPG, Sky Max was really the replacement channel in where the shows ended up and it being more general entertainment Sky branded channel