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Discussion topic: 99% of the time I turn on my sky puck I have to reset it to make it work. Works fine after a reset-

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This message was authored by Adrian67 This message was authored by: Adrian67

99% of the time I turn on my sky puck I have to reset it to make it work. Works fine after a reset-

My puck only works after a reset (power off then on again)

is this a puck problem?

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This message was authored by mikealanr This message was authored by: mikealanr

Re: 99% of the time I turn on my sky puck I have to reset it to make it work. Works fine after a res

Posted by a Superuser, not a Sky employee. Find out more

Hi @Adrian67 

 

So.when you press the button on the remote, it's not responding? What happens if you press the button underneath the puck? 

 

It might be worth un-pairing and re-pairing your remote if it's working using the button underneath. See: https://www.sky.com/help/articles/remote-control-help-sky-glass

 

The other thing to try is turn Networked Standby Mode ON and overnight power saving OFF in the startup and standby section of the settings.

 

MikeAlanR

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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
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