Discussion topic: 99% of the time I turn on my sky puck I have to reset it to make it work. Works fine after a reset-

This message was authored by: Adrian67 · ‎28 Mar 2024

My puck only works after a reset (power off then on again)

is this a puck problem?

This message was authored by: mikealanr · ‎28 Mar 2024

So.when you press the button on the remote, it's not responding? What happens if you press the button underneath the puck?

It might be worth un-pairing and re-pairing your remote if it's working using the button underneath. See: https://www.sky.com/help/articles/remote-control-help-sky-glass

The other thing to try is turn Networked Standby Mode ON and overnight power saving OFF in the startup and standby section of the settings.

MikeAlanR

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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

Discussion topic: 99% of the time I turn on my sky puck I have to reset it to make it work. Works fine after a reset-

99% of the time I turn on my sky puck I have to reset it to make it work. Works fine after a reset-

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Re: 99% of the time I turn on my sky puck I have to reset it to make it work. Works fine after a res

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