sky stream switches off soon after pressing the pause button

[pjohng]

If I pause a program after about 5 mins stream switches off and I lose the program

[Fothergill1]

@pjohng Unfortunately it is the way the system is designed and I believe it is to do with the EU energy saving legislation. Some time ago when I was moaning about a similar issue @TimmyBGood posted the following link (HERE) by way of explanation.

The way I get around the problem (when I remember) is to note the position of the programme on the progress bar and then wind it back a little and leave it running. When I get back to the TV I can then FF or RW to the desired position.  The drawer back to this is the poor implementation of the FF & RW function.

[Exiled-in-HH]

@pjohng Does it happen on all programmes on all channels... or does the timeout period dependent on programme and channel?

Only 5 mins wouldn't be the result of any legislation🤔

[Fothergill1]

@Exiled-in-HH For me it does it when pausing any live TV but not watching anything on demand.  I have never timed it but 5 minutes or so as suggested by @pjohng  would be about right.   Prior to having a Stream puck I had Glass and that did it as well but after about 10 minutes.  The difference was it just un-paused and jumped to the live transmission rather than shut down.

I have never considered this a fault but as annoyance.  If it is important enough I just go to watch from start and FF to the appropriate position.

[Exiled-in-HH]

Sounds more like a guard against excessive server disk space wastage if it is only 5 mins🤔

i haven't seen a device with a energy saving timeout of less than 2 hrs😉

[Fothergill1]

@Exiled-in-HH That could well be the answer but as you say it's a little excessive.  My TV can be set for 2hrs minimum.

[Exiled-in-HH]

If it is a guard against excessive disk wastage there should be a warning max pause 5 mins?

[Matt+Nunns]

100% this is the reason! They should have just put some storage in the puck, could have put 50gb nvme for next to no money!

[pjohng]

Hi Fothergill11 If I try to go to restart any program I am watching it also switches off I cannot go to watch from start on any program.

[Fothergill1]

@pjohng When the puck shuts down after being on pause just restart it.  If you then go to the programme you originally paused do you not get the "watch from start" option when you press the button in the middle of the ring (ie the select button)?  If so you should be able to restart the programme from the beginning and then FF to the spot where you paused it. Most programmes should have this option.

Obviously this won't work if the broadcast has finished.

[pjohng]

If I restart the puck after it has switched of it just goes to the normal sky start screen. So there is no way to go back to the start of the program. If I then return to the program it is mid way through and if I press the start from the beginning it just switches of and eventually back to the sky start screen.

[Fothergill1]

@pjohng That doesn't sound as though the puck is behaving properly.  I would be inclined to call sky for their advice or if you prefer I could escalate you post to the Community Messaging Team and they will send you an invitation to an online.  Lem me know if you would like the escalation.

[pjohng]

Ok thanks for that. Yes you could escalate it if you would.:>))

[Fothergill1]

@pjohng Apologies I have only just seen your reply.  Before I escalate something has come to mind.  

Does the Watch from Start not work all the time or only after it had shut down following a pause.  If it is all the time try a reboot of the puck (switch off at the plug for a minute and then plug it back in). After this have another look to see if the watch from start function has returned.

Let me know if this helped and if not I will escalate your post. 

[pjohng]

Cheers I will try that later and let you know.Thanks a lot for your help.