sky stream switches off soon after pressing the pause button

[pjohng]

• Hi Sorry about this but .I realised I had a second puck for my upstairs tv. I tried this on my main tv and it seems fine. So I will just contact sky and ask them about a replacement.  Thanks for all your assistance. 

[Fothergill1]

@pjohng No problem.  I would still try a reboot of the faulty puck as it may sort out the problem if it is just a software glitch.

Good luck and happy streaming 😀

[H181]

I'm finding this so annoying, it means you can't answer a phone call for fear of losing what you're watching or going to sort dinner out. I can't believe that the law states only a few minutes! It used to be 30 minutes on sky Q and yes, to someone else who asked, it does still happen even if it's not live TV. It would be okay if it picked up the show you were watching straight away but you have to go from main screen again every 

time. It's the most annoying thing about sky puck! 

[Fothergill1]

Hi @H181 You will be pleased to know that Sky have listened to their customers and are currently rolling out the UI 3.79.0 update that extends the pause time to 25 minutes and when it un-pauses it just continues playing the programme (this allows you to rewind if necessary).

The update is rolling out in batches as usual so hopefully you will get updated soon.