Sky Stream black screen but sound on all content

[M90TOM]

Morning, 

Switched on my main Sky Stream box this morning to discover all live channels, on demand content and apps are displaying a black screen. I've restarted the box using the option in settings which makes the sound work, but the screen is still black.

In a rush to provide some TV for my daughter today before I go to work, I've moved the box from upstairs to the lounge, only to discover it has the exact same problem. 

Is this a service issue? Seems unlikely both my boxes would develop the exact same fault at the same time. Have tested live channels, movies on demand, Disney+ and Netflix and they all have the same problem.

Thanks for any help, 

Tom

[M90TOM]

Just to add, the overlayed menus do display, so I see the content titles and pause menu, so it seems like it's some sort of video encryption issue maybe?

[leachsmythe1]

I'm having the exact same issue. Was fine yesterday and today all black.

[M90TOM · Accepted solution]

@leachsmythe1 mine is working again, is yours?

[Exiled-in-HH]

In such circumstances  access the apps on your Smart TV as. Temporary backup😉

[M90TOM]

My mother was over looking after my daughter whilst I was at work today. She struggles with technology so I opted for Sky Stream as it covers all apps and live TV, whilst I only need to teach her how to use one thing. 

Appreciate the suggestion but it wouldn't work for me, but at least it's fixed now anyway.

[MarkyB1701]

Had same issue just now. Re-seated hdmi cables and rebooted tv and puck. All working now