sky stream puck problem setting up

[Heather031]

I could not link to my account so reset my puck as instructed - now it will not switch on. It tries but then disconnects - been trying to get this connected for a week and really need technical help. There is no one to phone and it is very frustrating 

[Heather031]

The puck now opened but still will not link to my account

[Dazzasky]

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@Heather031 wrote:

The puck now opened but still will not link to my account

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You will need to phone Sky @Heather031 to sort out for you.