sky stream and netflix account transfer

[graeme14]

i have just activated my sky stream service and linked my netflix account. however, when oi load netflix it hasnt transferred all my previous viewing history and watchlists etc. the orrect account email address is showing. how do i get all my saved stuff transferred across? i cant find any answers on sky website or netfkix and i cant transfer the profile as im using the same email address.

[MarkGoldsmith · Accepted solution]

@graeme14 You shouldn't need to as it doesn't create a new Netflix profile. When you first sign in via the Sky device it links the account and basically tells Netflix to stop billing you as Sky is taking over the billing.

This is making me think it's created a new account rather than linked your old Netflix account and had the billing transferred. This is obviously not good ( if indeed this has happened) as you don't want to still be billed by Netflix.

if you login to your Netflix account on a different device and go to manage account is it showing that the payment/account type is "managed by Sky".

You may need to raise this with Netflix customer services as the issue is with the Netflix account.

[graeme14]

@MarkGoldsmith. thanks for your reply. ive spoken to netflix and it looks like it was an error on my side as i mistyped th email address. All now resolved 

[MarkGoldsmith]

@graeme14 Glad you got it sorted.