sky puck continuously loading.

[Sara97]

I have gone through all of the steps to re boot my sky puck, but on the telly screen it says wait for your programme to load. I have followed the instructions on the website and turned the puck and telly of and on again. Nothing seems to happen.

[mikealanr]

Hi @Sara97 

Can you open netflix? If so go to the menu on the left and down to get help? And run a connection test. This will tell you the speed your puck is getting. Sky recommend 25Mbps for HD and 30Mbps for UHD.

Also what instructions have your tried? If this is a reboot was this using the menu or did you power off at the mains? If so try it again and leave off at the mains for at least 2 minutes, this will help clear caches within the puck.

Another options is to try ethernet / homeplugs and turn WiFi off on the settings of the puck.

MikeAlanR

[lettice · Accepted solution]

Save powering the puck on and off at the switch or plug, try a restart of your Sky Stream box

Go to Settings>Systems Management>Resets & Updates
Select Restart device

Your Sky Stream puck will perform a reboot. It will take a few minutes to complete

[Sara97]

Thanks. This worked perfectly.

[Sara97]

Thank you. This worked.