sky.com/activate problem

[Sally102]

Totally right. It's beyond shocking. I made an official complaint today even though I know it's a total waste of time. Sky are a massive conglomeration and to put it politely, they don't give a fig about their customers as this all proves. No apologies no timeframe, they couldn't care less 

[vavoomski]

How do you delete your ID, I only have a primary ID.

[SeanTockwith]

Fill out the form and then call them up once deleted. Then they make the new one you create the primary one. 

[Jubyju]

Hi @Sdg73 , did you manage to get up and running? Thanks!

[SeanTockwith]

I did, yes. 

[SeanTockwith]

Sorry. Due to an issue with the emails I am also sdg73. 

[Jubyju]

Hi @vavoomski , I'm trying the delete Sky ID option. Here's form: Sky iD deletion request

[Jubyju]

Of course you are @SeanTockwith , now I geddit! thanks!!! I'm trying it - if it works for me I'll mark your solution as The Answer. 🙂

[PeterR1]

Had to phone sky to resolve the "Ooops" problem when trying to activate.

Turns out the email taken when I signed up had been recorded wrong by a couple of characters. Had to speak to 3 different people but finally got it working.

Don't know how it worked when I first set it up a month ago, and didn't work now??

If you are still having problems with the activate you going to have to phone, I didn't wait that long, and don't think it would have been resolved by just waiting for a fix.

Good luck

[Joobyju]

WOOHOO @vavoomski @SeanTockwith , we have lift-off!!! 🙂

To recap, delete your Sky ID using the form Sky iD deletion request and once you have received their e-mail confirmation of the deletion, phone 0 3 3 3 2 0 2 2 1 3 5 and ask for Technical and they will assist in creating a new Sky iD and walking you through linking your account to your puck. Simples! (NOT. LOL!)

Enjoy!!!

[Joobyju]

WOOHOO @vavoomski  @SeanTockwith, we have lift-off!!! 🙂

To recap, delete your Sky ID using the form Sky iD deletion request and once you have received their e-mail confirmation of the deletion, call them and ask for Technical and they will assist in creating a new Sky iD and walking you through linking your account to your puck. Simples! (NOT. LOL!)

Enjoy!!!

(I can't now mark anything as The Answer as I am now Joobyju and Jubyju is the question author. Sorry :-()

[Leeds2]

I have managed to get up and running and sky are crediting my account for the inconvenience. Just had a 15 minute call and the lady was very apologetic and helpful. So basically they had to reset all my settings and postcode now all good. 

[Joobyju]

@Leeds2 , may I has how much? They said £5 to me and I had no service since last Thursday. Thanks!

[Sally102]

FINALLY FINALLY FINALLY, ours is fixed, yes we were offered £5.00, clearly hugely generous for only 5 days with no sky service and all the hours-yes hours, spent trying to rectify the issue. However I am now beyond bored with the whole sorry spectacle, so am putting it to bed. I really hope everyone that has/had issues is now sorted. Much love x

[Ted13]

I have spent about 2 hours on the phone today with no joy activating my account again. Been with Sky for a year, worst mistake I made. Now switched back to Virgin