sky.com/activate problem

[Maz47]

Have now cancelled mine. Spoke to someone who obviously wasn't a tech guy. Told me to go to another  browser which i did and same  message. Was on phone for over an hour and kept being put on hold. Now gone back to freesat. I have spent too many hours on this problem . Goodbye Sky. 

[Leeds2]

This is exactly the same with me and when they answer they put me on hold again been ringing sky since Friday. I am now another sky member who is leaving this is ridiculous. Paid my bill Wednesday and Thursday my TV went off. 

[MicroSausage69]

Just googled sky.com/activate and put in the code .... Seems to be working 👍🏽 ,but bloody fuming I missed the boxing 😡 

[Ffij]

I called them- had to call the cancellation line to get through to a human. Transferred me to the IT humans. Was on hold for 1 hour and 25 minutes for them to tell me there is nothing they can do. And they are working on it. 

[Leeds2]

This problem is driving me crazy I can only watch netflix as I have sky puck only my TV has been off since Thursday evening. Every time I phone i get sent to a different department and every time I try signing on to link my account it says oops seems to be a problem and to call an expert. It needs sorting we are all paying customers I was thinking of getting a sky mobile but definitely not after this issue. 

[leachsmythe]

I am having exactly the same problem. Below is the message I get along with Sky's virtual assistant helpfully telling me that I don't have a Sky Stream subscription (I do and the full home one too). I've had this issue for over a month so I know it's not related to their bodged update, but the guy I spoke to at Sky just instisted it was and the reason for the error is just the the website traffic is really high at the moment. Apparantely I'm to just keep trying the activate webpage each day in the hope that this pre-existing issue will just magically resolve itself. Surely this is a breach of contract so I can just leave. Their staff are clueless. Would never recommend Sky and I will activally discourage anyone I know to never join.

[Sdg73]

The first girl I've spoken to today that made any sense. 

She sent a link for me to request a delete sky IDs, which takes 24 hours. After then, I need to set up a new one and try again. 

She thinks the fact I had a primary ID linked to my old sky Q is the cause and deleting everything ans starting again is the way to go.  So let's see. 

https://www.sky.com/help/home/your-account/my-sky-id/sky-id-flow/articles/sky-id-start

[Daniel0210]

@leachsmythe 

Both your images have been rejected as they appear to contain your account number. 

[DrDSkyUser]

I have tried and nothing works!!!!!!! 

[Leeds2]

I have tried everything. I have just got home from work tried it again and it still says oops something went wrong contact an expert. I am going to my closest sky shop tomorrow and I am sorting this out it is an absolute joke 

[kbroadway]

I have 3 pucks and followed the reset process on all 3 but none get past the PIN number stage. It's CRAP sky need to fix this 4 days without the sky service.. 

[andy_G]

Same issue here, went through the reset process because the puck wasn't booting up at all, now I can't activate it with the code shown on the tv screen because all I get is the oops ther'e a problem message on the activate page!!

[TimmyBGood]

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@Leeds2 wrote:

I am going to my closest sky shop tomorrow 

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Unfortunately I seriously doubt that will achieve anything other than a wasted journey: Sky retail premises are product showcases, not helpdesks.

[MariaCass007]

Same with me IV had no TV since Thursday evening! Spent almost 10hours in queue then 2.5 hours speaking to an operator who told me " I no clue sorry" great advice eh!!! Tried again n "oops sorry". **bleep** I am disabled and almost house bound.... Not to have TV is taking its toll on me

Sorry for the rant but why are we paying for a service we don't receive????

[SeanTockwith]

Finally sorted today. The deletion of my Sky IDs didn't fix it but apparently the issue was that my primary ID wasn't correct. 

Would suggest to get your IDs deleted, set up a new one, then call sky if you still get the message and they'll hook up the new ID as your primary ID. 

Mine now works.