sky.com/activate problem

[Jubyju]

I'm trying to link my account to my Sky Stream puck but when I go to https://sky.com/activate to enter the code I keep getting the message "Oops there has been a problem" and says call a Sky expert (I'm on hold... for...ever? !)

[GD1]

@Jubyju  Have you logged into your Sky account before using that link?

If not do that, if it still doesn't work use incognito/private mode on your browser

[Maz47]

Same problem. Have given up. May need to cancel if not resolved. 

[Jubyju]

Thanks for replying @GD1!

Just logged in in private window (Firefox), went to .../activate but got the same message.  😞

[GD1]

@Jubyju  Are you able to try a different browser, or clear your browser cache?

[Jubyju]

Been on hold for 45 mins!!! Giving up for now - just as well I've got a Roku streaming device as well!

[Jubyju]

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@GD1 wrote:

@Jubyju  Are you able to try a different browser, or clear your browser cache?

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It was initially happening on my mobile using Chrome so I think it might be a Sky issue. Thanks for trying to help @GD1. 🙂

[JohnS6]

Welcome to the club. It's all a joke at our expense and I will be dumping this useless piece of junk at my local rubbish tip. 

[vavoomski]

I've got the same issue

[lettice]

Try refreshing your browser cache or try the activate link in another browser or device.

Before clicking on the activate link, log in to your MySky account first.

Also, try this alternative link;

Make sure you have logged into your Mysky account in your browser before trying.

https://www.sky.com/productsettings/streaming-tv/activate

Or try doing the activating on a 4g or 5g  mobile not connected to your home broadband.

[FlashLeeG]

Hiya. I've been having the same problem. Got stream yesterday. Tried setting up today and having the same trouble. Tried the number and that put me through to the sky mobile team! The operator said she'd heard there was a technical  issue with stream and glass and was going to put me through to stream but I didn't want to sit on hold. Going to try again later. Although she did notice my mobile contract gas lapsed and got me a 20% off new deal. Every cloud!

[Edwy82]

Been having the exact same issue all day - all I get is ooops there's been a problem, call us. 
call them and on hold for ages - I've given up. 
absolute shambles 

[Sally102]

Me too. Shocking customer service 

[Sdg73]

Same issue here trying to get my second puck activated. Called them to several times with lengthy wait times. Eventually told it's all linked to the issue they're having with stream devices. Not sure I believe it though. Complaint imminent if it's not resolved soon. 

[Exiled-in-HH]

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@JohnS6 wrote:

Welcome to the club. It's all a joke at our expense and I will be dumping this useless piece of junk at my local rubbish tip. 

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Not an advisable course of action ... it would result in a charge for not returning Sky's property ... the Puck🤔

A better idea is cancel Sky Stream and access Sky's subscription channels using NOWTV and other channels and ondemand using the Broadcaster's apps😉