not able to watch series

[martin77]

i watched house of the dragon using a sky puck and streaming

i save to my playlist 

i have gone back in to watch the series again and when i select and episode it returns me to the playlist 

[mikealanr]

Hi @martin77 

Try powering off at the mains for a few minutes in the first instance. Your not the first person to report this, however IIRC from the other thread they did a full reset of the puck.

MikeAlanR

[Bill051]

Aren't all the episodes  available just by searching. No need to set a play list

[martin77]

i've tried 2 puck resets and his did not help

.

what did work was watching one episode, fast forwarding to the end. the next episode played fine.

so not ideal but got around the issue

would like to know why i can't play individual episodes from the saved playlist though. 

[mikealanr]

Hi @martin77 

It may be worth emailing sky's viewer relations team (we are fellow subscribers here on the forum). They can be reached on viewerR@sky.uk. if you provide them with details of the issue they will work with relevant teams to investigate.

MikeAlanR