why am I being asked to sign in to my regular channels over and over. I am 82 yrs old and too tired

[Marilyn82]

when I first joined sky stream it took ages to get signed in to all my favourite channels.It worked for a while but now i am being told to sign in to channels that I have previously used. Now I can watch them but I prefer to stream as i can zip through the ads.(at extra cost) But it will then tell me to sign in when it is already in my playlist.

[mikealanr · Accepted solution]

Hi @Marilyn82 

Can you provide some more information? I've had glass and Stream and not needed to sign back in to anything other than Discovery+ and Apple TV+ which sign out periodically (seemingly for security).

When you add something to a playlist on Stream, it either cloud records or for certain broadcasters (mainly BBC, ITV, and C4) they don't cloud record, but act as a pointer to the respective broadcasters online service.

Have you previously signed in to iPlayer, ITVx etc? Also bear in mind that these apps aren't sky apps, they are designed and maintained by the respective broadcasters.

MikeAlanR

[Marilyn82]

Hi Mikealan, thanks for trying to help me. I did send further more detaled reply but cannot see it up. Did you see it? Thanks

[mikealanr]

@Marilyn82  please post your reply here rather than messaging direct. That way other members of the community will able able to see and assist also. Remember we are customers here too not Sky support so only active in my spare time.

MikeAlanR

[Fothergill1]

@Marilyn82  I don't know if Discovery + is one of the offending Apps but every few months it asks me to sign back in, I have always assumed it is after Discovery have updated their App.  It happened again  about a week ago.