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Message posted on ‎06 Apr 2024 08:56 PM

changing Wi-Fi connection

Sky stream puck is some distance from router so I have installed a tp link booster. How and where do you go to update the puck to connect to the tp link?  I haven't been able to find any way of getting to settings menu.

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This message was authored by: MarkGoldsmith Answer

Message posted on ‎06 Apr 2024 09:04 PM

Re: changing Wi-Fi connection

Posted by a Superuser, not a Sky employee. Find out more

Under Networking Connection in the settings, press thr right button twice to get to the "reset" button. That will reset you network connectiong and allow you to set it up again.

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Superuser
This message was authored by: MarkGoldsmith Answer

Message posted on ‎06 Apr 2024 09:04 PM

Re: changing Wi-Fi connection

Posted by a Superuser, not a Sky employee. Find out more

Under Networking Connection in the settings, press thr right button twice to get to the "reset" button. That will reset you network connectiong and allow you to set it up again.

Sky Stream, Sky Glass Air and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue

Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
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Message posted on ‎07 Apr 2024 12:10 AM

Re: changing Wi-Fi connection

Thanks Mark, all done. Didn't realise settings appeared after to menus (new user).

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This message was authored by: MarkGoldsmith

Message posted on ‎07 Apr 2024 07:37 PM

Re: changing Wi-Fi connection

Posted by a Superuser, not a Sky employee. Find out more

Yeah the menu layout in the setings can be quite confusing at first until you get used to it.

Sky Stream, Sky Glass Air and Sky Broadband customer

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