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Discussion topic: Wifi

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This message was authored by: Stu011

Wifi

WiFi not wotking
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This message was authored by: Fothergill1

Re: Wifi

Posted by a Superuser, not a Sky employee. Find out more

Hi @Stu011 and welcome to the forum.  It's difficult to know from the amount of information you have provided but assuming it was working and your Stream puck has simply lost the WiFi connection the following always helps me get it connected again:

 

Put your Glass or puck into Standby and then unplug both your Glass TV (or puck) and router.  Leave for a couple of minutes and then plug your router back in and wait for it to finish rebooting.  Once it has rebooted plug your glass TV back in and when that has also rebooted it should have reconnected to the internet

 

If that doesn't resolve the issue then have a look at the following links to see if they help:

https://www.sky.com/help/articles/sky-glass-no-internet-connection-osm

https://www.sky.com/help/articles/connect-devices-to-broadband-start

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This message was authored by: Dazzasky

Re: Wifi

Posted by a Superuser, not a Sky employee. Find out more

@Stu011 wrote:
WiFi not wotking

Have you contacted your broadband provider to report to them that your WiFi is not working @Stu011 

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