Wifi great connection but stream buffering

[Tinx87]

Watching sky sports and the screen keeps buffering and then going black. Tried ln other channels and they are also buffering done service check and everything is fine and string wifi connection

[flashgordon3]

this is to me the main problem    buffering     and Sky should have sorted that out  as long as you have 70 mps or better that should not happen

[MarkGoldsmith]

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@flashgordon3 wrote:

this is to me the main problem    buffering     and Sky should have sorted that out  as long as you have 70 mps or better that should not happen

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Download speed is only part of the equation, the strength and stability of your WiFi network is equally as important. 

[Gary+Howorth]

Do you have an Ethernet connection or Wi-Fi.  I had a similar issue.  Room with puck had low wifi signal getting speeds that varied by 2-20 mps.  All ok at 10. Probably interference from other Wi-Fi hubs.  Was usually worse in the evening. Ie when everyone is home.  I have 75 mbps coming into the house

ps you can check the speed to the puck by going into help and check network on the Netflix app

i also use the Speedtest app on my iPhone ookla Speedtest.  

I invested in a tp link power line 600 kit. TL wpa 4220 kit - supposedly works with all broadband providers 42£.  I'm on sky broadband. Now have essentially a wired Ethernet connection to my dead spot room via the power cables and Wi-Fi too like 30-40 mbps. Have read that it some have issues with the setup with power line interference.  So can't give a guarantee but it worked for me.  You can clone the tp unit  to have the same adress and password.  So effectively you have a mesh network.  As I walk around the house it switches between the router Wi-Fi signal and the tp

link.  But that takes a few seconds 

you will lose speed using the power line but I'm getting  like 30-40 to the iPhone on the Speedtest

anyway hope that helps

[Gary+Howorth]

Ps. I have the puck linked to the tp link extender unit using ethernet and using Wi-Fi for phones etc

if you do this. Remember to go into settings on the puck.  Then network and advanced settings  and turn off wifi.

[Chrisee]

Great advice @Gary+Howorth in terms of bandwidth the maximum a puck can use is around 35Mb/s so a fast connection is not required but stability is key which is why ethernet or powerline are better than iffy wifi.

[Artificer26]

I have tried changing my Settings to turn off Wi-Fi we shall see how we get on. Thanks for the tip.

[Artificer26]

Gary - Turning off Wi-Fi made no difference to my set up using Powerline adapters. about 5 mins without issue and then bang it went to a black screen again... aaagggh!!!!

[Artificer26]

My original Post at 7:43pm today

11 Dec 2024 07:43 PM

I am also getting Lip Sync issues and delays when watching eg BBC iPlayer wth continual waits for the streaming to take place. My Broadband is currently 942Mb Download with 110Mb Upload and I have put in place two TP-Link PA9020P AV2000 Gigabit Powerline Adapters with RJ 45 Cat 5 cables connecting one to my Router and one to the Puck in my lounge to the main TV set. So that should have relieved any delay in transmission.

I am a new user to Sky Streaming and this better be resolved quickly as I believe that Sky are in Breach of Contract to supply usable service.

Follow up post

The whole point of Sky Stream is not only to watch recordings but watch Live TV and at the moment in my eyes they are in Breach of Contract due to the fact the Service is not as Described, nor is it fit for service, but we are still being charged as if it is. Sky this is not good enough. Needs resolving fully and correctly very soon.

I have changed the Puck settings to switch off the wifi part but this has made absolutely no difference. Not a Happy Bunny with Sky right now as this has been going on for several days now. It is only since I searched the internet for answers and SKY still claim there are no issues in my area there quite clearly are issues.

[PDL35]

I'm in exactly the same position as you. Changed to Sky Stream 6 weeks ago after being with Virgin for 17 years. Rarely had an issue with them but cost was too much and fancied a change.

We are fed by cable from pole at back of house with 500mb broadband in Glasgow. 

Broadband randomly drops out but this week especially around 8.45pm or 10PM, TV starts buffering, pixelating and freezing. Sound will continue but screen eventually freezes. Lip synch issues too. It becomes unwatchable. Right now we can't watch anything.

Only 2 of us in the house so no gaming etc. 

Phoning them tomorrow as this is not an acceptable service. Not happy to be tied into a 24 month contract!

[Artificer26]

PDL35 - I am living in Kent (originally from Kirkcaldy) but have attempted to resolve this with various IT solutions without success, so feel that it is truly a SKY related issue. I have since in the last half hour removed what I believed should fix the issue by effectively directly wiring the pucks (2) into my router. This would have taken away any issue with the Wi-Fi in my home dropping the signal. I have Fibre to the House (FTTP) at 900Mb and currently getting 942 Download and 110 Upload with 370Mb Download to my phone at the location of the Puck with 107Mb Upload so should not have any issue. As i compile this msg Sky has just dropped out again. 😡

[PDL35]

Hello fello Scot! When you see the amount of posts on here and also on social media re Sky Stream it speaks volumes. It also seems to have been a known issue for a while. We currently have no TV for the second night running.

It wasn't this bad the first 2-3 weeks for some reason. Our services are provided by BT via Sky which I assumed was maybe the cause but doesn't seem to be the case. Sky says all services are fine.

Surely Ofcom would have something to say about this. Damned if I'm putting up with this for 2 years!

[PDL35]

Have just switched to BBC iPlayer and other channels on our smart TV and there is no issue with loss of sync, buffering, freezing etc. so it's definitely the Sky Stream service. Obviously using the same Sky/BT broadband. Did think it might be a signal issue but clearly not.

[Gary+Howorth]

I feel your pain.  So far fingers crossed I'm all good.  

did you see this post in one of the other threads 

https://helpforum.sky.com/t5/Sky-Q/Freezing-buffering-on-Sky-Sports/m-p/4735169/highlight/true#M6633...

might be worth filling in the form.  So sky are aware of it.  

Note that some users have got out of the contract because of such issues and some even went back to SkyQ 

[Artificer26]

Seems to have cleared today so far!! Thank you for your update. 🥃